We Want You to be Delighted:

At Xabiri, we take great pride in offering you Luxury within your budget. Your satisfaction is our top priority, and we want you to have a delightful experience with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you.

Order Cancellation and Refund Policy

At Xabiri, we understand that circumstances may arise leading to the need for order cancellation. Our policy is designed to provide a seamless process.

Cancellation Request Acceptance:

An order cancellation request will only be accepted if the product has not yet been shipped. Once the product is in transit, the cancellation request cannot be processed.

Return and exchange requests are only accepted if the product retains its original price and size tags.

Refund Entitlement:

If a cancellation request is accepted and the product has not been shipped, you are entitled to a full refund of the entire amount. This refund will be processed using the original payment method within 7 working days.

Order Cancellation by Xabiri:

Xabiri reserves the right to cancel or refuse any order placed for various reasons.

These reasons may include but are not limited to, non-availability of stock, pricing errors, informational errors, or issues identified with the personal/financial details provided by the customer. In such cases, a full refund will be initiated, and we will communicate promptly with the customer to explain the reason for the cancellation.

At Xabiri, we prioritize transparency and aim to provide a smooth and fair experience for our customers. If you have any questions or concerns regarding order cancellation or refunds, please reach out to our customer service team, and we will be happy to assist you.

Exchanges and Returns Policy:

At Xabiri, We have a 7-day exchange/return policy, which means you have 7 days after receiving your item to request a replacement or a return. For exchange/return, you can contact us at wecare@xabiri.com. We want you to be completely satisfied with your purchase. To facilitate a smooth exchange or return process, kindly review our policy.

Eligibility Criteria:

We accept returns/exchanges only under the following conditions:

1. Damaged Products:

If the product is damaged during transit or upon receipt.

Procedure:

To initiate a return/exchange for a damaged product, please follow these steps:

a) Timely Intimation:

Kindly inform Xabiri about the damaged product within 5 days of delivery.

b) Email Notification:

Send an email to wecare@xabiri.com Include the following details:

• Order number

• Image of the invoice

• 1 outer box image

• 2 clear images of the damaged product

c) Response Time:

We will respond to your email within 24-48 hours.

d) Amicable Solution:

Our team will work diligently to find an amicable solution that satisfies both parties.

We understand the importance of addressing damaged product concerns promptly. If you have any questions or need further assistance, please don't hesitate to contact our support team. Xabiri is committed to ensuring your satisfaction with our products and services.

2. Missing Products:

If any product from your order is missing upon delivery.

Procedure:

To initiate a return/exchange for missing products, please follow these steps:

a) Timely Intimation:

Notify Xabiri within 5 days of the delivery date regarding the missing product.

b) Email Notification:

Send an email to wecare@xabiri.com Include the following details:

• Order number

• Image of the invoice

• 1 outer box image

• 2 clear images of the opened box with all items received

c) Response Time:

We will respond to your email within 24-48 hours.

d) Prompt Resending:

While we are unable to accept a refund request for missing products, we will promptly re-send the missing item.

We understand the importance of addressing missing product concerns swiftly. If you have any questions or need further assistance, please don't hesitate to contact our support team. Xabiri is committed to ensuring your satisfaction with our products and services.

Usage Limitations:

Once a product has been used, it becomes ineligible for both exchange and return. We prioritize the delivery of products in pristine condition, and we appreciate your understanding that used items cannot be resold or exchanged.

Return Pickup:

Our team will coordinate the return pickup at your convenience.

Processing the Exchange/Return:

Once we receive the item and confirm its eligibility, we will proceed with the exchange or return as per your preference.

We value your satisfaction, and we aim to make the exchange or return process as straightforward as possible. If you have any questions or concerns, please reach out to our customer service team, and we will be happy to assist you.

Refund:

If the return is approved, the refund will be processed through the original payment method within 7 days.